Privacy Policy
Last Updated:2026-05-20
At NEPL Cooperative Commerce, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
1. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and transaction information
- Account information
- Information you provide when contacting customer support
Payment information may be processed securely by third-party payment providers. We do not store your complete payment card details on our servers unless expressly stated.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm payments and transactions
- Create and manage your account
- Communicate with you about your orders
- Provide customer support
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Send promotional messages where you have agreed to receive them
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers that help us operate our business, including payment processors, delivery companies, hosting providers, and other service providers required to complete your order.
We may also disclose information where required by law or where necessary to protect our rights, customers, or business.
4. Cookies
Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand how visitors use our website, and improve your shopping experience.
You may control cookies through your browser settings. Disabling certain cookies may affect some features of the website.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can guarantee absolute security.
6. Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
You may also unsubscribe from promotional emails or messages at any time using the unsubscribe option provided or by contacting us.
7. Third-Party Services
Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies, and we encourage you to review them.
We are not responsible for the privacy practices of third-party websites or services.
8. Children's Privacy
Our website and services are not intended for children who are below the minimum age permitted to independently use such services under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated date will be displayed at the top of the policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us: